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More travellers taking agents, airlines to court
Sat, Aug 09, 2008
The Straits Times

MORE Singaporeans are travelling and more are returning home unhappy, ready to take their frustrations to court.
This year, the Small Claims Tribunal has heard 80 travel-related cases in just the first six months, compared with 71 for all of last year. In 2006, it heard a total of 105 complaints.

People commonly complain about things like cancelled flights and being short-changed on their vacation. Singapore's consumer watchdog has also seen an increase in the number of travel grievances.

Between January and June, the association received 541 complaints - mostly about travel agents - compared with 969 for the whole of last year.One reason for the higher number of complaints is falling service levels.

For the full report, read today's edition of The Straits Times

 

 

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