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Microsoft Teams back up for some users after service disruption

Microsoft Teams back up for some users after service disruption
Microsoft Teams app is seen on the smartphone placed on the keyboard in this illustration taken, on July 26, 2021.
PHOTO: Reuters

Microsoft Corp's MS Teams was back up for some users, the company said on Thursday (July 21), after an hours-long outage that disrupted the chat application for thousands of customers.

The Redmond, Washington-based company pinpointed a disruption "on a recent deployment that contained a broken connection to an internal storage service", but did not disclose the number of users affected by the outage.

"We're receiving many reports that users are able to access Microsoft Teams, and many functions are beginning to recover," the company said.

MS Teams forms an integral part of daily operations for businesses as workers use the service to communicate internally, message each other, make calls, and organise their workflow.

There were more than 4,800 incidents of people who reported issues with MS Teams on Wednesday, said, which tracks outages by collating status reports from sources including user-submitted errors on its platform.

"Some 530 users are currently affected as of 12.14am ET (12.15pm Singapore time)," Downdetector said.

The web monitoring firm also showed earlier that there were more than 150 incidents of people reporting issues with Microsoft Office 365.


Microsoft tweeted it has identified downstream impact to multiple Microsoft 365 services with Teams integration, such as Microsoft Word, Office Online and SharePoint Online.

"We've taken action to reroute a portion of traffic to provide some relief within the environment," it said.

Microsoft in its earnings call in Jan had said that MS Teams surpassed 270 million monthly active users, as demand for remote business-oriented teleconferencing and messaging tools soared and became a key fixture for organisations during the Covid-19 pandemic as people worked from homes.

Other big technology companies have also been hit by outages in the past year, with a near six-hour disruption at Meta Platforms keeping WhatsApp, Instagram and Messenger out of reach for billions of users last Oct. 

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