Overweight passenger forces EVA Air flight attendants to wipe his backside

PHOTO: Facebook/Jeff Lin

Several female flight attendants were allegedly coerced by a male passenger to 'help' him remove his underwear and wipe his backside after he took a dump.

The incident occurred enroute a long-haul flight from Los Angeles to Taiwan on Taiwanese airline EVA Air on Jan 19, and made headlines after a man named Jeff Lin posted about the incident on Facebook.

One of the flight attendants, known by her last name, Kuo, held a press conference on Jan 21, accompanied by members of Taoyuan Flight Attendants Union.

According to Kuo’s recount of the incident, the passenger, who was obese and wheelchair-bound, informed them that he required assistance going to the toilet as he had injured his right arm.

I rarely share anything in hopes of having the post/news go viral. In fact, I never do. Now I will. This will be my...

Posted by Jeff Lin on Sunday, 20 January 2019

Not long after they helped him into the toilet, the man demanded that they help him remove his underwear, which was already pulled down halfway.

Despite their attempts to turn down his excessive request, he refused to take no for an answer. The crew could only give in to his request.

This, however, was not the end of their ordeal.

The passenger called them in again after he had finished relieving himself. This time around, the man made another overboard request - for them to wipe his backside for him.

落實服務業職場保護,航空公司應捍衛空服員尊嚴 —桃園市空服員職業工會針對0119BR空服員機上受辱事件記者會

Posted by 桃園市空服員職業工會 on Sunday, 20 January 2019

As the flight had an all-female crew, there were no male crew for them to turn to for help. They could not leave the passenger alone in the toilet as well. With no other alternative, they could only accede to his request. 

Kuo's chief attendant took on the burden of helping him wipe his backside. However, they were left traumatised when the man started letting out moans, saying, "deeper, deeper, deeper".

The entire incident finally ended after they helped him put on his underwear and helped him back to his seat. 

Apparently, this was not the first time the male passenger had caused trouble when flying with the airline.

Since then, Taoyuan Flight Attendants Union has urged EVA Air to respond and properly address this issue. They proposed that standard operating procedures, such as ensuring that physically-challenged passengers are accompanied by their caretakers, should be established, and that employees should be able to turn down unreasonable demands made by the passengers.

Meanwhile, EVA Air has issued a statement this morning in response to this incident, saying that their crew members are not obliged to accept demands that they deem inappropriate from passengers. According to the airline, investigations will be conducted and appropriate measures will be taken if the passenger is found to have exceeded his boundaries.

wenxin@asiaone.com

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