Tourist told to delete negative review on Agoda immediately or face $120k lawsuit by Thai resort

Leaving a review on Agoda, the tourist wrote that the the room did not look new as advertised.
PHOTO: Facebook/Ozone Hotel Khaoyai

A resort in Thailand has threatened a tourist with a three million baht (S$120,000) defamation lawsuit after she left a negative review of her stay on Agoda.

In a Facebook post shared on Friday (Jan 7), lawyer Sittra Biabangkerd wrote that his client, Khing, was informed by the resort to delete the review that she had posted on the travel booking platform "immediately".

Sittra added: "Or else, she (Khing) must pay the resort 50,000 baht per day in compensation and three million baht for the damages.

"The resort also asked her to publish an apology in the newspaper for seven days in a row."

โนติสแจ้งคุณขิงให้ลบรีวิวทันที หากไม่ทำโรงแรมคิดค่าเสียหายวันละ 50,000 บาท ให้ชดใช้ค่าเสียหาย 3,000,000 บาท...

Posted by ษิทรา เบี้ยบังเกิด เลขาธิการมูลนิธิทีมงานทนายประชาชนฯ on Thursday, January 6, 2022

Sittra had also included a screenshot of the review that his client had written on Agoda on Dec 19 last year.

After staying for one night, Khing rated her stay at the resort a "six out of 10" and felt that the experience there was overpriced.

Describing the view from the room as "just okay", Khing wrote: "The room did not look new as advertised. I could not call the reception from my room, so I had to walk down by myself. Not clean. Night-shift staffers were not so helpful, but some were welcoming."

PHOTO: Facebook/Facebook/Sittra Biabangkerd

In the comments of Sittra's Facebook post, netizens criticised the resort for "intimidating" the tourist with a lawsuit. They also questioned the resort's claims that posting a negative review is a form of defamation. 

"Instead of improving, how they be so intimidating like this?" PHOTO: Screengrab/Facebook/Sittra Biabangkerd
"They deserve a three out of 10. Six is too much."  PHOTO: Screengrab/Facebook/Sittra Biabangke
"Can't I review"  PHOTO: Screengrab/Facebook/Sittra Biabangke

In September 2020, an American hotel guest was arrested and charged with criminal defamation after posting complaints on TripAdvisor about his stay at the Sea View Koh Chang resort on Koh Chang island.

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chingshijie@asiaone.com