Glitch freezes all Grab fares at $6

PHOTO: AFP

SINGAPORE - Ride-hailing firm Grab's app has been hit by a technical glitch, resulting in a $6 fare for all trips.

According to drivers who posted on Facebook, the glitch happened around 3.25pm Thursday, causing many to cancel longer trips.

One driver commented: "Please don't go online yet unless you want to do charity."

In response to queries from The Straits Times, a Grab spokesman said: "We are experiencing a glitch in the computation of fares in the Grab app, and are working to fix this as soon as possible.

https://twitter.com/GrabSG/status/1055377779875811330

"For passengers, Grab will honour fares for all rides completed during this time. We will also compensate all affected driver-partners who have taken bookings with lower fares than usual. We apologise for the inconvenience caused."

https://twitter.com/wayne_lestud/status/1055368894414614528

Screenshots of long trips - such as one from Anson Road to Boon Lay, which would typically cost more than $15, showed $6. Another from Sengkang to Clementi showed the same fare.

The Grab spokesman added: "We would also like to assure drivers that your allocation rate and cancellation rate will be kept at the same level as before the glitch period."

https://twitter.com/Patchingzza/status/1055363203587235840

This article was first published in The Straits Times. Permission required for reproduction.