SingPass Mobile glitch fixed after intermittent breakdown

The new SingPass Mobile app is available on both the Google Play and Apple App Store. The glitch that marred the launch of the app has since been fixed, said GovTech.
PHOTO: Screegrabs from SingPass mobile

SINGAPORE - The glitch that marred the launch of the much-anticipated SingPass Mobile app has been fixed, said GovTech.

In a Facebook post at around noon on Tuesday (Oct 23), GovTech wrote: "There have been more than 20,000 successful SingPass Mobile app installations since yesterday's launch."

It said that the issue of error code 121, which many users encountered on Monday when trying to register with the app, has since been resolved.

"We would like to encourage users who encountered problems yesterday to try registering for SingPass Mobile again. We apologise for the inconvenience caused. The team will continue to work on other feedback and improve the app," wrote GovTech, which developed the app.

Hi everyone, we would like to thank those who have activated their SingPass Mobile. There have been more than 20,000...

Posted by GovTech (Government Technology Agency of Singapore) onĀ Monday, October 22, 2018

With SingPass Mobile, users just need to scan their fingerprints and faces to securely access hundreds of e-government services - after a one-time registration.

This means Singapore residents will no longer need to create complex passwords, memorise them and carry the OneKey security token when accessing their Central Provident Fund accounts, filing tax returns or paying parking fines.

The app's inherent biometric features solve the problem of users creating easy-to-guess passwords and compromising their security, or others sharing passwords freely with friends or, worse still, with scammers.

There are 3.3 million SingPass users today. They can still log in using passwords, as there will be a transition period for people to migrate to biometric authentication.

This article was first published in The Straits Times. Permission required for reproduction.