SINGAPORE - SingPost has been fined $100,000 for failing to meet standards on the delivery of basic letters and registered mail here in 2017, in its highest fine to date.
The margin of failure that year was "significant" compared to previous instances of failing to meet standards and involved nine incidents, the Infocomm Media Development Authority (IMDA) said in a statement on Thursday (Feb 7).
In response, SingPost apologised for its service failures and said it has embarked on a fundamental review of its mail operations to raise reliability standards. This includes hiring 100 more postmen and taking steps to help staff cope with their workloads.
Under the regulator's Postal Quality of Service standards, SingPost is required to deliver between 98 and 99 per cent of local basic letters within one working day, and 100 per cent within two working days.
This is among several indicators that come under quarterly review by the IMDA, and falling short can result in a fine up to $50,000 a month for each indicator.
SingPost had failed to meet the requirement of 99 per cent delivery of basic local letters within the central business district by the next working day in May 2017, the IMDA said on Thursday.