PUBLISHED ONFebruary 24, 2026 5:05 AMUPDATEDFebruary 24, 2026 10:27 AMBYEsther LamA Malaysian woman was reunited with her lost 999-gold bracelet, thanks to the SBS Transit staff who helped retrieve it.
She had lost it while on a train to VivoCity last month.
999-gold, otherwise known as 24-karat (24K) gold, contains 99.9 per cent pure gold.
In response to AsiaOne's queries, Liew Chuen Yen, 45, a Malaysian working in Singapore, said that his wife, Esther Chong, 45, had come to visit with their children from Jan 5 to 10.
On Jan 18, Liew made a Facebook post that his wife had "lost her 999-gold bracelet during her recent trip to Singapore".
Liew told AsiaOne that his wife "didn't even know where she had lost the bracelet".
She only realised it around 5.45pm after she had visited many shops in Vivocity, and could not recall if it had been on her wrist when she alighted from the train.
"She went back to every shop she had visited to lodge a report, including Vivocity's customer service. Finally, she decided to make a report at HarbourFront MRT station as well," said Liew.
"She thought to herself — if it was lost on the train, that's probably the end of it. There are so many commuters around, and with gold prices soaring this year, it would be hard to expect someone to return it."
Liew recalled telling his wife: "This is Singapore. I believe someone will return it."
"I couldn't say anything that would make her feel worse — so I chose to stay confident for her," he added.
At around 6.50 the next morning, Liew said he received a call from the Clarke Quay station manager, who asked if he had reported a lost bracelet and said he could collect it at the station later that day.
Liew also found photos of his wife wearing the bracelet to "show proof" during collection.
"I felt such an overwhelming sense of relief," said Liew. "There are still many honest people around — and this experience reminded us of that."
Liew also thanked assistant station managers (ASM) Bong and Edward in his Facebook post "for their honesty and kindness in finding and returning the bracelet", adding that the incident really "restored our faith in humanity".
In a Facebook post on Monday (Feb 23), SBS Transit said that customer service officer Muhammad Sufian Bin Dahlan had found the "luminous" item while patrolling the train.
"I didn't think much about whether the bracelet was real gold," Sufian said. "It clearly belonged to a passenger, so I reported it immediately as a lost item."
Assistant station manager (ASM) Toh De Li then filed a lost-and-found report the same night and an alert was sent to all stations along the North East Line. Soon after, Harbourfront station confirmed that a matching report had been lodged.
Another ASM Bong Boon Vui contacted Chuen the following morning and asked him to collect the item at the station.
ASM Leobardo Raymund said that Chuen accurately described the bracelet and showed a photo of his wife wearing it, adding that Chuen was "visibly relieved and expressed his heartfelt thanks to us".
SBS Transit commended their staff members for their "honesty, teamwork and care for our commuters".
"We are so proud of you, because the brightest gold is not what was found, but the values that we live by," added SBS Transit.
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