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Near miss: Grab driver misses out on $3 'far pick-up' incentive by a mere 4.8cm

Near miss: Grab driver misses out on $3 'far pick-up' incentive by a mere 4.8cm
PHOTO: Facebook, Mhong84 on Shuttershock via Techradar

Talk about a near-miss.

Recently, a Grab driver shared about narrowly missing out on earning a ”far pick-up bonus” – an incentive by Grab for drivers to accept pick-ups from distant locations.

And the miss was down to mere centimetres, literally.

In a Feb 7 Facebook post on Singapore Private Hire Car Drivers & Riders Community, the driver shared their correspondence with Grab’s customer service on the issue. 

The driver clocked 2999.9520435848553m in his travel – just off the 3km required distance to earn the bonus.

Grab, of course, explained that the driver did not (wait for it)... travel far enough to pick up the passenger.

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Grab’s website explains that distances are calculated using the GrabNav Map Navigation. It also states that if a job qualifies for the Far Pick-up bonus, the driver will be notified of it on the in-transit screen.

The post sparked a barrage of comments, with some Grab drivers claiming that they’ve faced similar issues.

One Facebook user alleged that his passenger was 3.3km away from his location but Grab calculated a shorter distance.

Other drivers provided suggestions, such as taking a screenshot of the GPS – to circumvent such issues.

This article was first published in The New Paper. Permission required for reproduction.

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